Company :Techbion Software Systems Pvt Ltd
Website :www.techbion.com
Job Role :Tech Support Er (International Voice)
Eligibility :10+2/Any Graduate
Experience :0 - 2 Years
Salary :Rs. 2-3 LPA
Job Location :Hyderabad
Walk-In Date :29 & 30 June 2016
Walk-In Time :11:00 AM - 05:00 PM
Company Profile:
Techbion Software Systems is an IT services, business solutions and outsourcing organization that delivers real results to global businesses, ensuring a level of certainty that no other firm can match. Techbion Software Systems operates as a single global organization allowing us to deploy consulting teams which leverage proven industry and solution best practices from our offices around the world. We fully understand that successful implementation engagements require both on-site client engagement to drive process design and business change while simultaneously leveraging the significant cost and time zone benefits associated with cost effective off-shore and near-shore, round-the-clock delivery centers. Our global delivery model does not treat off-shore as an afterthought; we fully integrate our off-shore capabilities into our implementation and application management methodologies to ensure that the value of expensive onsite resources is fully optimized. With its Global Delivery Model, Techbion Software Systems provides services that help an organization to outsource the responsibility of developing, maintaining and managing their application systems Techbion Software Systems guarantees determined levels of service in terms of availability of the applications to run the business operations, cost reductions, improved responses & time-to-market.
Job Description:
1. Good in technical troubleshooting,resolving technical issues.
2. Excellent communication skills.
3. US accent in communication.
4. Effectively address customer queries by understanding challenges faced by the customer.
5. Ensure you meet set process for addressing customer queries.
6. Understand customer expectation clearly through effective probing.
7. Document reasons for customer dissatisfaction for all the queries and the challenges faced.
8. Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis.
9. Set high levels of performance standards for the given process/account.
Company Address:
Unit # 601, Level 6, Manjeera Majestic Commercial,
KPHB, Hyderabad.
Contact Person:
Deepak Emmanuel
7799775578
