Amazon is hiring for Customer Service Associate Role

amazon

Job Description:

We invite Freshers and Experienced professionals with excellent communication skills (written and verbal).

Current Role   : Customer Service Associate
Walk-In Date  : 3rd Oct 2015
Timings           : 10AM to 3PM
Address           : Amazon Development Centre Pvt.Ltd,Raheja Mind Space,Building No:09,10th floor, Hi-tech City,Hyderabad.
Land Mark     : Opposite to Westin Hotel.
Please carry resume, passport size photograph and one Original Govt ID proof for interviews.

While coming to the Interview, Please mention in Top-Right side Corner of your resume:"REFERRED BY FRESHERSLIVEUPDATE.COM WEBSITE"

Note: Candidates applied in the last 6 months, will not be considered.

Other Benefits: Performance Incentives,Free Transport, Sodexo Meal Vouchers, Night Shift Allowance, Over Time Allowance.

Walkin Interview on 3rd October from 10 AM.

Qualifications:

1. Minimum qualification: Minimum 10+2 or Any graduate/ PG is eligible to apply.
2. A successful Associate should possess the following skills:

Communication Skills:-

• Excellent communications skills (Written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills-- ability to clearly understand and state the issues customers present
• Ability to concentrate follow customer issue without distraction to resolution
• Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently
• Computer knowledge/ Skills
• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications
• Demonstrates an ability to learn in various media
• Ability to successfully adapt to changes in their environment

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrable interpersonal skills with a diverse customer base
• Demonstrable conflict resolution, negotiating, and de-escalation skills
• Demonstrate ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including daily schedule as assigned
• Flexible with working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
• Problem Solving Skills
• Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
• Ability to approach problems logically & rationally
• Action oriented and self-disciplined
• Organized and detail oriented
• Ability to quickly & effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
• Communication Skills:
• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently.

Salary                 :    INR 1,75,000 - 3,50,000 P.A. Free Transport, Sodexo Vouchers, Performance Incentives,night Shift Allowance, Overtime Allowance.
Industry              :   Internet / Ecommerce
Functional Area :   ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category    :    Associate/Senior Associate -(NonTechnical)
Role                     :    Associate/Senior Associate -(NonTechnical)

Desired Profile:

24/7/365 availability, including willingness to work on weekends, nights and outside of the "standard" work day (as required)
Education : UG -Any Graduate - Any Specialization, Graduation Not Required, Diploma - Any Specialization
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required.

QUALIFICATION CRITERIA:

Experience         : Fresher to 3 years
Designation         : Customer Service Associate
Salary                 : NA
Job Location         : Hyderabad|Secunderabad
Basic Graduation : Any Graduate
Post Graduation : NA

COMPANY DETAILS:

Company Name         : Amazon
Company Address    : 10th FloorBuilding No-9Opposite to Westin HotelRaheja Mind SpaceMadhapur, Hitec City.
Contact Person Name : VIKAS
Phone Number         : 040-67165226
Company Profile     : Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers, sellers and developers around the world.